yes. our products are 100% vegan & cruelty free. 

we promise we never have & never will test any of our formulas on animals or include any animal derivatives & animal by-products in our formulations.

yes. our products are formulated to be enjoyed by everyone but we always recommend patch testing our products as a general rule & review the ingredients list carefully prior to purchase to avoid any potential allergies/sensitivities.

yes. safety & efficacy lead all formulation methodologies at synth labs intl.

however, as every journey is unique, always check your skincare product selections with your doctor for their expert opinion.

no. synth labs intl. is not & does not aspire to be exclusively natural/organic/clean.

we create cutting-edge products with safe ingredients that deliver results & are non-irritating regardless if they are natural/organic/clean or synthetic.

no. all of our products are formulated by a team of australian cosmetic chemists who use high-quality ingredients that have been assessed for safety.

we do not divide ingredients into clean/dirty or toxic/non-toxic categories as from a scientific perspective it is fundementally flawed, fear-based marketing.

we do not avoid parabens in our formulations as we do not prescribe to the unsubstantiated claims that the preservative leads to adverse health effects. 

check each product’s ingredient list if you wish to avoid this ingredient.

at this time, we do not offer samples. We will announce any updates to our offerings as we continue to evolve so please follow our instagram (@synthlabsintl) or subscribe to our mailing list for any updates.

our products are tested for stability & have a p.a.o or period-after-opening of 12 months, this is a recommended guideline to get the most out of your products as they are designed to be used at their peak efficacy.

all of our products are made in sydney, australia.

our packaging materials are recyclable.

our boxes are made from wood sustainably sourced from plantation forests grown for the purpose of being cut down for wood pulp according to responsible forest practices. we do not use old growth or virgin forest timber.

each component of your synth labs intl. product is 100% recyclable however, depending upon your local recycling program, it may not be possible to recycle the dropper, which is composed of a nitrile tip, glass pipette, & plastic collar as it may not ultimately make it to recycling due to the small size.

in the event that your local recycling program doesn’t accept small components, we offer a recycling reward program - in exchange for 6 synth labs intl. clean product empties we send you a prepaid mailing label & we will recycle them through our sustainable recycling partner & you will be rewarded with a complimentary replenishment of one product in return.

please email us at synth@synthlabsintl.com should you wish to partake in the recycling reward program.

we offer a recycling reward program - in exchange for 6 synth labs intl. clean product empties we send you a prepaid mailing label & we will recycle them through our sustainable recycling partner & you will be rewarded with a complimentary replenishment of one product in return. 

please email us at synth@synthlabsintl.com should you wish to partake in the recycling reward program. 

we offer complimentary shipping on all orders.

yes. synth labs intl. ships worldwide.

international customers may be required to pay sales tax, duty and/or customs charges. all taxes and customs charges are the responsibility of the customer & are not included in the cost of the order or shipping charge. taxes and customs charges differ depending on the country and state of the shipping address. we recommend contacting your local customs office if you are unsure of the applicable taxes & customs fees that are relevant to you.

synth labs intl. is not responsible for any additional taxes & customs charges that are requested during the shipment of your order. should you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, & the cost of returning the package and will not be entitled to a refund. please note these charges are implemented by your countries government & are not associated with our courier/delivery provider. if you have any questions please email our team at synth@synthlabsintl.com

we are unable to deliver to po boxes.

our team aims to ship all orders within 2 business days. once your order has shipped, you will receive an email with tracking details.

please allow 1-2 business days for the tracking code & link to be activated.

we work hard to help you get your orders processed as quick as possible. once payment is accepted your order is shipped, which restricts our ability to make changed to your order.

upon checkout, please confirm your shipping details are accurate before completing your order.

if you have noticed an error once the order has been placed please email us at synth@synthlabsintl.com as soon as possible with the subject line “cancellation” with your full name and order number & we will try our best to accommodate you, otherwise please wait for the receipt of your package to begin the return process.

our delivery time starts from the moment an order is accepted & includes a 24-hour period where your items will be processed & dispatched. please note, this can take longer during special events or during global disruptions.

once your order has been collected for delivery, you’ll receive an email with tracking details so you can follow its progress.

we do not offer returns due to change of mind at this time. please email synth@synthlabsintl.com as we are happy to answer any questions you may have prior to, or after purchase.

in the event your product arrives damaged, we are happy to offer a replacement.

please email synth@synthlabsintl.com as soon possible with your order number & photos of the damage upon receipt of your package.

we strive to provide you with exceptional customer service. if you have any questions or feedback, please feel free to reach out to us at synth@synthlabsintl.com & we will get back to you as soon as possible.

for press opportunities & enquiries, please send us an email at synth@synthlabsintl.com